Storage Bloomsbury Terms and Conditions
These Terms and Conditions set out the basis on which Storage Bloomsbury provides storage, collection, delivery, and related services. By placing a booking, using our facilities, or instructing us to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person or business who requests or uses our services and is responsible for compliance with these terms and payment of all charges.
Goods means any items, property, or possessions that we collect, handle, transport, store, or otherwise deal with on your behalf.
Services means any storage, removal, packing, loading, unloading, collection, delivery, or related services provided by Storage Bloomsbury.
Contract means the agreement between you and Storage Bloomsbury incorporating these Terms and Conditions and any confirmed booking details.
2. Scope of Services
Storage Bloomsbury provides storage space, transport, removals, and associated services within the United Kingdom. The exact scope of services, including dates, locations, and volumes, will be set out in your booking confirmation.
We reserve the right to refuse to provide services where it would be unsafe, unlawful, impractical, or otherwise unreasonable to do so, including but not limited to access issues, unsafe loads, or prohibited goods.
3. Booking Process
3.1 Bookings may be requested online or in writing, subject to our acceptance and availability. A booking is not confirmed until we have issued a written confirmation or booking reference.
3.2 You must provide accurate and complete information at the time of booking, including but not limited to the collection and delivery addresses, access details, contact information, property type, number of floors, parking arrangements, anticipated volume or item list, and any special handling requirements.
3.3 Our quotation is based on the information you provide. If that information is inaccurate or incomplete, we may adjust the price, refuse to carry out the service, or apply additional charges to reflect the actual work required.
3.4 Any time or date given for collection, delivery, or completion is an estimate only. We will make reasonable efforts to meet agreed timescales but do not accept liability for delay that is outside our reasonable control, such as traffic, weather, access restrictions, or third-party actions.
4. Payment Terms
4.1 Unless otherwise agreed in writing, payment is due in advance for storage and removals services. We may require a deposit to secure your booking, with the balance payable before the start of the service.
4.2 For ongoing storage, charges are typically payable in advance on a recurring basis. If payment is not received by the due date, we reserve the right to deny access to stored goods, suspend services, or terminate the Contract, and to charge interest on overdue amounts in accordance with applicable legislation.
4.3 All prices are stated in pounds sterling and are exclusive of any applicable taxes or statutory charges unless expressly stated otherwise.
4.4 Additional charges may apply for waiting time, failed access attempts, extra labour, additional volumes, specialist equipment, congestion or clean air zone charges, or other costs reasonably incurred in delivering the services.
4.5 You are responsible for all charges associated with your booking, including any sums resulting from third-party instructions that you authorise or that reasonably appear to be authorised by you.
5. Cancellations, Postponements and Amendments
5.1 If you wish to cancel or postpone your booking, you must notify us in writing as soon as possible.
5.2 We may apply cancellation or postponement charges as follows, unless a different arrangement is confirmed in writing:
a. Cancellation or postponement more than seven days before the scheduled service date: no cancellation fee, save for any non-refundable third-party costs already incurred.
b. Cancellation or postponement between seven and three days before the scheduled service date: a charge of up to 50 percent of the quoted price.
c. Cancellation or postponement within 72 hours of the scheduled service date or on the day of service: a charge of up to 100 percent of the quoted price.
5.3 If you amend the details of your booking, including changes to date, time, addresses, access arrangements, or the volume of goods, we may revise the quotation and apply additional charges where appropriate.
5.4 We reserve the right to cancel or postpone services where events outside our reasonable control make performance impossible or unsafe, including but not limited to extreme weather, accidents, access restrictions, strikes, or other unforeseen circumstances. In such cases, our liability will be limited to a refund of any advance payment for services not yet provided, and we will not be responsible for consequential loss.
6. Customer Responsibilities
6.1 You must ensure that adequate access is available at collection and delivery locations, including suitable parking arrangements, clear pathways, and safe lifting conditions. Any parking permits or permissions must be arranged by you, unless otherwise agreed.
6.2 You are responsible for packing your goods safely and appropriately unless you have specifically booked our packing service. Fragile or high-value items should be clearly marked and protected.
6.3 It is your responsibility to be present, or to appoint a representative, at collection and delivery to direct the work and confirm that all goods have been collected or delivered. We are not liable for any loss arising from you failing to check the premises or inventory.
6.4 You must not store or request us to move any goods that are prohibited or unsafe, including hazardous materials, perishable goods, illegal items, or items that may cause damage, contamination, or offensive odours.
7. Storage Conditions
7.1 Storage is provided subject to availability of space and in accordance with our internal operational policies. We may allocate, reallocate, or move your goods within our facilities as reasonably required.
7.2 You may not store goods that are perishable, living, flammable, explosive, toxic, corrosive, illegal, or otherwise hazardous. If such goods are discovered, we may remove, dispose of, or make safe those goods at your expense, and without liability to you.
7.3 You must ensure that all goods are clean, dry, and suitably packed for storage. We are not responsible for deterioration of goods arising from inherent defects, poor packing, or pre-existing conditions.
7.4 Access to stored goods may be by appointment only. We reserve the right to charge a handling fee for access, retrieval, or partial removal of goods during the storage term.
8. Waste, Disposal and Environmental Regulations
8.1 Storage Bloomsbury is not a waste disposal operator and does not accept domestic or commercial waste, rubbish, or fly-tip materials as part of standard services.
8.2 You must not present items for collection or storage that are intended to be discarded as waste, unless we have explicitly agreed to provide a disposal service and confirmed any applicable charges.
8.3 Where we agree to remove unwanted items, you warrant that you are the legal owner or have authority to dispose of them. We will handle such items in accordance with applicable waste and environmental regulations. Additional charges may apply for disposal, recycling, or specialist handling.
8.4 If prohibited or unmanaged waste is found among your goods, we may arrange for its removal and lawful disposal at your expense and may suspend or terminate the Contract. You will indemnify us against any claims, fines, or costs arising from your breach of waste regulations.
9. Liability and Limitations
9.1 We will exercise reasonable care and skill in providing our services. Our liability for loss or damage to goods, however caused, is limited as set out in this section.
9.2 Unless a higher value has been agreed in writing and an additional charge paid, our total liability for loss of or damage to your goods, however arising, shall not exceed a reasonable market value for the affected items, subject to an overall financial cap per booking or storage account as stated in our quotation or separate insurance terms.
9.3 We are not liable for loss or damage arising from:
a. Your failure to properly pack or protect goods.
b. Normal wear and tear, gradual deterioration, or inherent defects in the goods.
c. Changes in atmospheric conditions, humidity, or temperature, unless specifically agreed in writing.
d. Acts or omissions of the Customer or any third party, including where you or your representatives assist with loading or unloading.
e. Loss of profits, loss of use, loss of opportunity, or any indirect or consequential loss.
9.4 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.
9.5 You are responsible for ensuring that adequate insurance cover is in place for your goods during removal, transit, and storage. Our charges do not automatically include insurance unless expressly stated.
10. Claims and Notification of Loss
10.1 You must inspect your goods as soon as reasonably possible after collection, delivery, or access to storage.
10.2 Any visible loss or damage must be reported in writing as soon as possible and in any event within seven days of the relevant service. Any non-visible loss or damage must be reported within fourteen days of discovery.
10.3 When making a claim, you must provide reasonable supporting evidence, including photographs, inventories, receipts, or valuations where available. We may request to inspect the goods before any settlement is agreed.
10.4 Failure to notify us within the specified timescales may prejudice our ability to investigate and may affect the outcome of any claim.
11. Right of Lien and Sale of Goods
11.1 In the event that any charges remain unpaid, Storage Bloomsbury shall have a lien over your goods, meaning we may retain possession of them until all outstanding amounts, including interest and reasonable costs, have been paid in full.
11.2 If charges remain unpaid after reasonable notice, we may sell or dispose of some or all of the goods to recover sums due. Any surplus after deduction of our charges and costs will be held for you, but no interest will be paid.
12. Data Protection and Privacy
12.1 We will process your personal data in accordance with applicable data protection legislation. This includes using your information to manage your booking, provide services, handle payments, and communicate with you regarding your account.
12.2 We may retain records for a reasonable period for legal, regulatory, and operational purposes. You have certain rights in relation to your personal data, which may include rights of access, correction, and erasure, subject to legal limitations.
13. Termination
13.1 Either party may terminate the Contract by giving notice in accordance with any minimum storage period or notice requirement detailed in your booking or invoice.
13.2 We may terminate the Contract immediately if:
a. You fail to pay any sum when due.
b. You commit a serious or persistent breach of these Terms and Conditions.
c. You present prohibited, dangerous, or illegal goods.
d. We are required to do so by law or regulatory authority.
13.3 Upon termination, all sums owed become immediately due and payable. You must arrange prompt collection of your goods on settlement of all outstanding charges. If you fail to do so, we may exercise our right of lien and subsequent sale or disposal.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the services, subject to any mandatory rights you may have as a consumer under applicable law.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.
15.2 No failure or delay by Storage Bloomsbury in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.
15.3 These Terms and Conditions, together with the details in your booking confirmation or invoice, constitute the entire agreement between you and Storage Bloomsbury in relation to the services and supersede any prior discussions, correspondence, or representations.
15.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking or renewal of storage will apply to your Contract. You are advised to review the current terms periodically.
